***ALL SALES ARE FINAL***

Cloudpink Studio is currently not accepting product returns. If a product arrived damaged, and cannot be used for its intended function, or is incorrect, we may accept exchanges on a case-by-case basis. The exchange request must be submitted the customer within 7 days of order delivery.

If you are eligible for a product exchange, please send me an email with your order number and description of the issue to cloudpinkstudio@gmail.com and I will get back to you as soon as possible! Please include photo evidence of damaged or incorrect item(s).

SHIPPING & DELIVERY

Orders are usually processed and shipped out via USPS within 2-4 business days, but they can be extended by high order volumes and holidays.

WAHH, I THINK MY PACKAGE IS LOST?!

Once our packages are in the hands of the postal services, we have no control over what happens. Sometimes their scanning system has errors such as the tracking information saying that it’s been delivered when you haven’t seen it at all… but it ends up arriving a couple of days later. We are also not responsible for any stolen packages and cannot offer replacements. We advise you to utilize the tracking information as much as possible so that you know when your packages will arrive. You are always welcome to email us if you if have additional concerns but please understand that we are a small business doing our best with what we are in control of.

OH NO, I PUT THE WRONG ADDRESS!

Please email us at cloudpinkstudio@gmail.com ASAP and we will do our best to correct your error if we haven’t processed your order yet. However, if we’ve already mailed out your order, we cannot take responsibility for the input of an incorrect address and cannot offer you a refund. If/when the package is returned to us, you will be offered the option of a full refund and cancellation of your order, or you can pay an additional shipping cost for us to send it to the correct address.